This chapter was a very good introduction to the contents of the Social Media Bible. I thin it was great of him to poll people about what they would like to learn from his book. Just from looking over the social media categories he included in Table 1.1, I know that his polling strategy worked because those are all things I would love to know more about. The repeated statistic about a negative tweet/comment reaching 20 people and a positive one reaching about 9-12 was pretty surprising to me. It makes me wonder about the length of time it takes to make up for those negative comments. Can that be measured in time or must it be measured by more positive comments being generated to drown the negatives out. Hopefully as I delve more into this great book I will get my answers!
To really be successful I think that a company really has to utilize most if not all of the categories mentioned to be truly social media successful. It is not enough just to be a part of Facebook, Twitter, Youtube, etc., a company must remain engaging and interesting while managing to instill some customer service as well by answering questions, addressing complaints, and accepting (humbly) any praise.
I found the “Expert Insight” from Peter Booth Wiley was a very interesting read and allowed me to see how social media has evolved over hundreds of years. As Wiley says, “Back in the 1800s, when our company was founded, social media was writing a letter”. That got me really thinking about just how much advertising and technology has evolved. It’s easy to waste time surfing the Internet or tweeting about the concert you’re seeing without taking the time to appreciate how we came to have such amazing abilities. I think we have to take more time to remember that social networking tools all evolved from pen and paper.